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RETURNS POLICY

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NON-FAULTY GOODS

If you have changed your mind, you must return the item to MyCiggy, unused and in its original condition, within 7 days for a refund. Each returned product must include all parts, accessories, instructions and packaging, as you received it. This includes items such as ties and plastic wrapping. Please note that if security seals are broken or if blister packaging has been opened then the product is not in its original condition. You will not be refunded any and all postage costs incurred by MyCiggy.

Please contact a member of the MyCiggy Customer Services team using the Contact Us Form HERE OR 01144 188767 OR email: returns@myciggy.co.uk and they will instruct you on how to return the items. All you pay for is the postage cost of returning the goods. For expensive items we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post.

We regret that we cannot accept returns on the following non-faulty products:

The products(s) has/have been made to order or customised in any way.
The packaging or any of the individual product components, has been unsealed or damaged.
The product(s) is/are perishable.
The non-faulty product does not arrive at MyCiggy in a condition to resell it. In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the delivery costs back to you.

FAULTY GOODS

If the product you have ordered is faulty you have 30 days in which to return it. Parcels or items damaged in transit must be verbally reported to MyCiggy before 3.00pm the next working day following delivery, and also by email within 48 hours.

Please contact a member of the MyCiggy Customer Services team using the Contact Us Form HERE OR 01144 188767 OR email returns@myciggy.co.uk and they will instruct you on how to return the items to us and issue a Returns Authorisation Code. Failure to do this will delay your return being processed. You are also required to complete a Returns Form (see Warranty Returns link at the bottom of the homepage) and return this with your order.

When returning faulty items we may still ask you to return goods yourself. On receipt MyCiggy Ltd will repair or replace the product in it’s entirety, or replace any faulty component(s). We normally ask that goods are sent back via First Class Royal Mail (Recorded Delivery).

NO REFUNDS ARE POSSIBLE FOR ANY PRODUCT WHICH HAS BEEN OPENED AND USED. We will repair  or replace any defective components which are under warranty but under no circumstances are refunds possible for any product which has been opened and or used in any way.

If the deadline for reporting parcels damaged during transit (above) is not met we regret that we will not be able to issue a refund or replacement goods.

We will not confirm that we have received your return.  After receipt of your goods we aim to issue replacements / refunds within 7 working days. The cost of your goods will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.

Returns Address:MyCiggy - Returns, 851 Chesterfield Road, Sheffield, S8 0SQ

This returns policy does not affect your statutory rights.