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FREQUENTLY ASKED QUESTIONS & WARRANTY


Faq-Warranty-MyCiggy-eCigs

 


  • IS MYCIGGY HEALTHIER THAN SMOKING TOBACCO CIGARETTES?

    According to official studies, regular tobacco cigarettes contain 7000+ chemicals including tar, formaldehyde, ammonia, hydrogen cyanide and arsenic!  It is believed that electronic cigarettes are considerably safer, by a large margin, than the tobacco based cigarettes sold in every newsagent and supermarket in the U.K.

    Michael Siegel a Professor in Dept of Community Health Sciences at Boston University, along with many other public health advocates, is quoted as saying "I can't say how safe the electronic
    cigarette is, but what I can say is that it is substantially safer than the conventional cigarette. Inhaling nicotine cannot be nearly as dangerous as inhaling nicotine plus thousands of
    other chemicals, including more than 40 carcinogens."

  • WHAT IS THE SMOKE YOU EXHALE?

    It is NOT Smoke - It is simply condensed air vapour mixed with Nicotine, food flavourings and a Propylene Glycol & Vegetable Glycerol mix. When this liquid is heated in the clearomiser chamber this mixture emulates the sensation of smoking and provides the user with a dose of Nicotine. (Except ZERO% Nicotine Strength)

  • WHAT'S IN MYCIGGY E LIQUID?

    MyCiggy E-liquid contains the following ingredients:

      1. Nicotine (Excluding MyCiggy ZERO%)
      2. 70% Propylene Glycol (PG),
      3. 30% Vegetable Glycerol (VG), 
      4. Flavouring. 
        Propylene Glycol (PG), is a colourless, odourless chemical that is used as a food additive, in cosmetics and in pharmaceuticals as an inert solvent or carrier. The ATSDR (Agency for Toxic Substances & Disease) states on its website, Propylene Glycol is a 'Generally Recognized as Safe' (GRAS) additive for foods and medications. PG has been used as the aqueous-based chemical additive in asthma inhalers and nebulizers since the 1950s, with no known serious side effects.

    Warranty

    Our eLiquid is tested in a public analyst lab in the UK for purity. Our warranty does not extend to these items due to the nature of the products. For health and safety reasons, as well as hygiene, we cannot offer warranty on either. This is unless our staff determine that the item received is the incorrect item or if there are any other extenuating circumstances.

  • HOW MUCH CAN I SAVE SMOKING MYCIGGY?

    "Smoking" MyCiggy you will be saving 75% over smoking regular tobacco cigarettes. Each clearomiser chamber is equal to approximately 20 cigarettes. Including Myciggy E-liquid and the
    periodic replacement of MyCiggy clearomisers it costs a 20-a-day smoker less than £1-a-day as opposed to £8.50 when to smoking Traditional Cigarettes!

  • WHAT STRENGTH MYGIGGY E LIQUID DO I NEED?

    Nicotine in inefficiently delivered via an E Cigarette when compared to delivery via a lit regular cigarette. Therefore you need approximately DOUBLE the nicotine in an eLiquid form to be as effective as nicotine delivered via tobacco cigarette.

    A Traditional Cigarette with 0.9mg nicotine = Approx the same as 1.8% or 18mg per 100ml eLiquid strength - CHECK THE SIDE OF YOUR CIGARETTE PACKET TO SEE YOUR CURRENT NICOTINE STRENGTH - THEN DOUBLE IT FOR YOUR E LIQUID STRENGTH!
    Most Ex-Smokers Prefer 18mg Strength - The MOST Popular. Which One will Suit You?
    3.6% Nicotine/ 36mg = 60 a day +
    2.4% Nicotine/ 24mg = 40 a day +
    1.8% Nicotine/ 18mg = 20 a day +
    1.2% Nicotine/ 12mg = 12 a day +
    0.6% Nicotine /6mg   =  5  a  day +
    ZERO% - ZEROmg = Just Propylene Glycol and vegetable Glycerol and flavouring

    Some customers only use their eCig occassionally but demand the highest nicotine content! Try out our approximate strengths in relation to your current smoking habits and find a strength to
    suit you. Please note that MOD users always prefer the lower nicotine strengths as they produce more vapour and require less nicotine to satisfy!

  • DOES MYCIGGY SMELL?

    MyCiggy E-liquid vapour is almost odourless and dissipates within seconds. It doesn't linger or cause discolouration to walls - unlike regular cigarette smoke. It doesn't give you ' a smokers
    breath' or leave your hands or clothes smelling of musty cigarettes either.

    Your exhalations poses no 'Passive Smoking' threat to nearby Non Smokers, in fact other, than for the vapour they would not know you were smoking.

  • CAN I SMOKE MYCIGGY ANYWHERE?

    Legally, yes you can use E Cigarettes ALMOST anywhere! However, the descision of the proprietor of a Pub, Restaurant etc.. must always be respected. The social stigma of smoking still exists in many places but we are sure that despite some protestations by Government Ministers the general public will find electronic cigarettes more acceptable as time progresses.

  • WHO CAN SMOKE MYCIGGY?

    We would not recommend the use of MyCiggy products for pregnant or lactating females (who really should not be smoking in any case), nor would we recommend their use to non-tobacco smokers either.

    Company policy is to stricly enforce sales to those over 18 years of age or over.

    How-ever, if you do smoke then we would actively encourage you to consider switching to e-Cigs, even if they are not to ours but some other e-Cig supplier say. Smoking Tobacco based
    products will eventually kill you if nothing else kills you first ... FACT !!!

  • DOES MYCIGGY HELP YOU TO QUIT SMOKING?

    MyCiggy Electronic Cigarettes are intended as a less harmful smoking alternative. Clearly you will have stopped smoking tobacco if you are no longer smoking tobacco, but for legal reasons
    and political madness MyCiggy can only be described as an alternative nicotine delivery method! Most MyCiggy employees were tobacco smokers, now they have stopped that filthy habit!

  • BATTERIES & WARRANTY

    Lithium-Ion batteries in E Cigarettes are quite similar to the batteries used across the world in everyday devices like mobile phones and laptop computers. They are generally considered safe however considerable risks are posed if they are used improperly. By far the biggest risk is when using an incorrectly rated Mains charger - Namely Smartphone or iPad style chargers. All MyCiggy batteries have gone through extensive testing and most models have a built-in protection circuit. For your own safety please read the following safety information regarding correct E Cigarette battery practice

    1. Use the On/Off feature when your electronic cigarette is not in use.
    2. Only use the charger supplied with your product. Different batteries use different chargers - This is when most problems occur.
    3. Never leave charging batteries unattended.
    4. Never use batteries in or near water or expose them to extremely low or high temperatures.
    5. Safely dispose of batteries once they have reached their end of life.
    6. Always carry loose batteries in plastic, neoprene or cardboard containers. Beware of loose batteries coming into contact with coins or keys.

    Please use common sense. MyCiggy Lithium-ion batteries pack a lot of punch to be able to deliver up to 8 watts of power to drive your clearomiser top. If you are at all unsure of the do's and dont's concerning maintaining and using your MyCiggy eCig battery,  just contact us HERE or call us!

    Warranty

    If a mains USB power source plug is not purchased DO NOT use smartphone/iPhone charging plugs, only Xbox/PC or playstaions or other 5v USB ports. Using these phone plugs or similar 'cooks' the battery with 2x or 4x the power required and can cause fires, explosions or worse. Using a non MyCiggy mains plug invalidates any battery warranty.

    These items come with a one month guarantee and have a life expectancy of 3-6 months. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers
    any repairs, or replacements, if deemed to be faulty or beyond repair. If the product has been damaged in any way by the customer we reserve the right to refuse a refund or return

  • BATTERY CHARGING & VV BATTERIES - WARRANTY

    These items come with a 28 Day Guarantee and have a life expectancy of 3-6 months. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers
    any repairs, or replacements, if deemed to be faulty or beyond repair. If the product has been damaged in any way by the customer we reserve the right to refuse a refund or return.

  • MECHANICAL MODS - WARRANTY

    A 30 days manufacturer’s guarantee is applied to all Mechanical MODs. Please note that Mechanical MODs are for experienced users ONLY. MyCiggy accepts no responsibility for the
    potential damage caused by the incorrect assembling of any Mechanical MOD. Incorrect building of a Mechanical MOD can cause damage to your equipment and as such MyCiggy accepts no
    responsibility for the damage caused as this damage is the result of improper construction. If you need some assembly advise contact us HERE or see if your product is featured in one of our Tutorial guides HERE

  • ATOMISERS, CLEAROMISERS, CARTOMISERS - WARRANTY

    DOA - Dead on Arrival. The customer must contact us within 24 hours after receiving the item in order for the DOA warranty to be applicable. Contacting us after this time period will mean that we
    cannot offer a refund or return. This includes multi-pack purchases

  • ACCESSORIES - WARRANTY

    For items which are located in our Accessories section and those of which are NOT electronic or included in our DOA - Dead on Arrival Warranty, have a 28 day Guarantee.