Call MyCiggy (+44 UK) 0114 4188 767

SHIPPING INFORMATION



SHIPPING PROTOCOL:

  • We Try to Dispatch All Orders Received Monday to Friday inclusive before 2pm, the same day. Purchases made after 2pm Friday will be dispatched first thing Monday morning. We don’t dispatch any orders on Saturday or Sundays 
  • MyCiggy ship all our products by Royal Mail or professional courier services with an approximate delivery time of 2 – 3 days. 
  • MyCiggy cannot take responsibility for items which are shipped successfully but fail to arrive due to the failings of the shipping company. Once an item has been successfully dispatched from MyCiggy, it is the responsibility of the respective shipping company to make the delivery.
  • Our couriers don’t allow any claims for  “non-receipt”  to begin before 28 days have elapsed from the date of dispatch. 
  • Any UK “non-receipt” problems should be given to the MyCiggy Customer Service Staff after a 5 day shipping time frame has passed, taking into account that we dont ship on Saturday or Sundays.
  • On occasion professional couriers can let us down. MyCiggy Staff are nice people who will help you resolve any problems in a considered professional manner.

UK SHIPPING CHARGES:

FREE SHIPPING IS NOW OFFERED ON ALL ORDERS TO UK ADDRESSES OF £25 OR MORE

ALL ORDERS UNDER £25 HAVE COMPETITIVE INDIVIDUAL ITEM SHIPPING & HANDLING CHARGES WHICH ARE CAPPED AT £4.99 ON THE TOTAL GOODS ORDERED

ALL UK SHIPPING CAN TAKE 1 TO 3 DAYS FOR PURCHASES MONDAY TO THUSDAY BEFORE 2PM. ORDERS PLACED FRIDAY TO SUNDAY CAN TAKE SLIGHTLY LONGER AS WE DO NOT SHIP ON SATURDAY OR SUNDAY.

EUROPE (EU) & INTERNATIONAL SHIPPING CHARGES: 

**PLEASE NOTE** SOME EU & INTERNATIONAL ADDRESSES ARE LIMITED TO PAYPAL PAYMENTS TO VERIFIED PAYPAL SHIPPING ADDRESSES, TO COMBAT FRAUDULENT TRANSACTIONS - UNFORTUNATELY SOME PEOPLE MAKE ORDERING A LITTLE MORE DIFFICULT FOR THE MAJORITY - SORRY ABOUT THAT

IF YOU HAVE YOUR CREDIT CARD REJECTED, PLEASE PAY BY PAYPAL. MAKE SURE YOUR SHIPPING ADDRESS IS VERIFIED BY PAYPAL OR THE GOODS WILL NOT BE SHIPPED!

WE ACCEPT: GBP, EURO, AUS$, USD$ - PLEASE ADJUST YOUR PREFERRED CURRENCY AT THE TOP OF THE PAGE

International Economy: NOT TRACKED

International Signed: Insured up to £250 & TRACKED

NO REFUND CLAIMS WILL BE AVAILABLE AS A RESULT OF NON-RECIEPT TO INTERNATIONAL ADDRESSES USING THE INTERNATIONAL ECONOMY SERVICE.

PLEASE CHECK IF RECEIVING E-CIGARETTES, E-LIQUID & ACCESSORIES BY POST OR COURIER TO YOUR OVERSEAS ADDRESS IS LEGAL IN YOUR COUNTRY

MYCIGGY ACCEPT NO RESPONSIBILITY FOR PARCELS POSTED AND NOT RECIEVED AS A RESULT OF CUSTOMS SEIZURES.

SHIPPING TIMES ARE WHOLLY DEPENDANT ON YOUR EU OR INTERNATIONAL ADDRESS

OUR INTERNATIONAL SHIPPING RATES ARE FAIR. HANDLING IS CHARGED AT £4.50 FLAT + THE INTERNATIONAL ECONOMY RATE CHARGED TO US - DEPENDING ON THE SIZE AND WEIGHT OF YOUR PARCEL.

(THIS SERVICE IS PERFORMED MANUALLY BY OUR STAFF FOR EACH INTERNATIONAL PARCEL DISPATCHED)

SHIPPING CHARGES CAN BE CONFIRMED BY ENTERING YOUR COUNTRY, PROVINCE AND ZIP CODE, LOWER LEFT HAND SIDE, OF YOUR CART BEFORE YOU CHECK OUT AND PAY IN YOUR CHOSEN CURRENCY.