Call MyCiggy (+44 UK) 0114 4188 767

TERMS AND CONDITIONS

Please read these terms and conditions carefully before making a purchase from MyCiggy. We also recommend you keep a copy for your future reference.

ABOUT US: myciggy.co.uk is owned and operated by: M.Hattersley T/A MyCiggy® Juice & Coils, 851 Chesterfield Road, Woodseats, Sheffield. S8 0SQ.

CONTACT US:

MyCiggy Head-Office : 

851 Chesterfield Road,

Woodseats,

Sheffield,

S8 0SQ

If you have any questions, we recommend contacting the MyCiggy Sales and Customer Services Team

Email: enquiries@myciggy.co.uk

Phone: Sales and Support: 01144 188767

OPENING HOURS: Monday & Friday – 9am – 6pm : Saturday and Sunday opening times vary per store. Please check these under the 'Find a store' tab.

1.ORDERING:

You may purchase MyCiggy products on-line via our website. Simply select the products you wish to purchase and input your card details following the simple steps on screen. You may also contact our telephone sales team on 01144 188767.

WEBSITE ORDERS: The MyCiggy ® website is designed to be easy to use and simple to understand. We offer instant multi-buy discounts to our club members. Simply join or log in at the top of the page, filling out the short form. Membership also ensures an eMail detailing any special offers before they go on-sale to the general public

PLACING AN ORDER: Find the product you need and click on its picture to display more information about that item. Click the ‘Additional Requirements’ box, just above the ‘Add to Cart’ button if you have any specific requirements you wish to add.

Once you have clicked the ‘Add to Cart’ button your order value will be displayed in the Cart. Hovering over the ‘Cart’ will display your purchases, clicking ‘Cart’ opens a new page where you can amend your purchases, adjust the quantities required or delete unwanted items. Pressing the ‘Continue Shopping’ link returns you to the store where you can purchase further items. Remember to enter any discount code you may have before proceeding to ‘Check-out’.

Certain products offer substantial multi-buy-discounts to club members only. Please ensure you join myciggy.com or log-in, if already a member, and view these savings before completing your order.

1.1  By placing an order you are offering to buy goods from us. Acknowledging the receipt of your order does not mean your order has been accepted, it is subject to stock availability.No contract is formed between us until the order number is issued.

1.2  It is essential that a valid email address or phone number is provided to allow order confirmation. We will eMail, or phone you, to confirm order acceptance and your order number, please save a record of your confirmation for future reference

1.3  We reserve the right to supply substitute goods of similar quality, function and equal to or more expensive price if we are unable to supply the goods you have ordered. If we do supply substitute goods you are not obliged to keep them. If found unacceptable you can return them unopened in ‘as supplied condition’ at our cost.

2. DELIVERY

Once your order is confirmed it will generally be dispatched within 48 hours. Orders placed on a Friday will be generally dispatched the following Monday/Tuesday. All orders are dispatched via nominated Couriers or by post, Royal Mail First Class. Delivery charges are subject to weight and size as determined by the shipping company. Free shipping offers will be publicised on occasion. Per item shipping charges are clearly shown throughout the website, when free shipping offers are not available.

Note: Neither our Couriers nor Royal Mail accept any claims for “Non-Receipt” until 28 days have elapsed from the date of dispatch, but MyCiggy will, at our discretion, re-send the missing products to you at no cost after 14 days have passed.

2.1  Please inspect your delivery and report any goods found to be damaged or faulty as soon as possible to Myciggy – details can be found on the ‘Contact Us’ page.

2.2  Please allow 4 to 5 days for delivery (from the date of placing your order) before reporting your order as undelivered. Most items are available for delivery within 28 days of your order. If we are unable to supply you with your selected goods within this time, we will contact you to let you know and give you a revised delivery date. You will be given the option to cancel or revise your order if this is the case.

2.3  If we fail to supply you despite taking all reasonable steps, or supply you with goods that you consider misdescribed, damaged or faulty on receipt we will replace the item free of charge or refund your money. In such circumstances we reserve the right to ask you for independent confirmation of any claimed faults.

3. YOUR RIGHTS WHERE GOODS ARE NOT SATISFACTORY QUALITY, FIT FOR THEIR PURPOSE OR MISDESCRIBED

Repair or Replacement – Note: Some items are only guaranteed for specific or varying periods

3.1  Unless goods have faults reported to us as a result of your initial examination on receipt of the goods (see 2.1), we will repair any goods that are faulty, unsatisfactory or unfit for their purpose (see 3.2), or offer you a like-for-like replacement (see 3.3). If we supplied you with the goods more than six months ago, we reserve the right to ask you to prove that the goods were faulty when we supplied them to you.

3.2  If we offer you a repair and a repair is not possible, or not possible within a reasonable period of time, we will offer you a pro-rata refund equivalent to the replacement cost of the faulty item, taking into consideration its age and the fault-free use you have had from it.

3.3  If we offer you a replacement and a like-for-like replacement is not available or not available within a reasonable period of time, we will offer you a pro-rata refund equivalent to the replacement cost of the item, taking into consideration its age and the fault-free use you have had from it.

3.4  Additional costs associated with repair or replacement of faulty goods will be at our expense. This will include the cost of return delivery of the item to us or to a mutually acceptable third party repairer (see 3.6).

3.5  Replacements and refunds will be on a like-for-like basis. This means you may not receive a new item as replacement or a full refund if you have had the goods for a while or if you have had a reasonable period of fault free use from them.

3.6  We reserve the right to ask for independent third party confirmation of any faults. If this is necessary, we will initially bear the costs but may ask you to reimburse us if the goods are found to be satisfactory or have been tampered with. We shall inform you that we intend to seek confirmation of the claimed faults before we do so and who we will be approaching to do this. You may suggest an alternative independent third party who must be mutually acceptable.

3.7  Goods with faults considered to be a result of normal wear and tear or subjected to damage caused by misuse or failure to follow operating guidelines will not be repaired or replaced free of charge.

3.8  We will endeavour to ensure that the Expiry Date on all Goods supplied (where relevant) will be at least three months from the date the goods are received by the Customer. Should this condition be met, we are under no obligation to replace goods where such Expiry Dates have been exceeded.

4. REFUNDS

4.1  Full refunds will be given as a result of claims under Section 2.3. Other refunds will be based on the pro-rata replacement cost of the goods. This means you may not receive all the money you paid.

4.2  Money will be refunded to the same account debited during purchase. All refunds and partial refunds will be completed generally within 30 days of receipt of your cancellation.

5. YOUR RIGHTS UNDER THE CONSUMER PROTECTION DISTANCE SELLING REGULATIONS (DSR)

5.1  Under DSR you have an unconditional right to cancel your order within seven working days from the day of delivery. PLEASE NOTE: You must take reasonable care of the goods during the cancellation period and return them unused in the ‘As Received Condition’.

5.2  To cancel your order under the DSR: - Send an email or write to us telling us you wish to cancel the order. Include enough information for us to identify you and your order; this includes your most recent order number and your name and full address.

5.3  Securely parcel the items you are returning to minimise any damage that may be caused during transit. Please include a copy of your notification of cancellation or order confirmation so we can trace your order quickly. Return the items to us via an appropriate carrier and obtain a ‘Poof of Posting’ receipt for validation should the parcel not arrive.

PLEASE NOTE: Goods returned during the cooling-off period allowed by the DSR is at your cost unless the goods are mis-described or supplied as alternative goods to those initially ordered which you have subsequently determined to be unacceptable.

5.4  Once you have notified us of your intention to cancel the contract we will refund the cost of your order and its delivery as soon as we can, subject to our receipt of the goods returned unused and in good condition. All refunds, including partial refunds, will generally be paid within 30 days of your cancellation notice to the same account debited during purchase.

5.5  This section clarifies your legal rights under the Distance Selling Regulations.

6. OUR RETURNS POLICY

6.1  To return a product to us simply send it to the following address: MyCiggy Ltd Returns, 851 Chesterfield Road, Sheffield, S8 0SQ. Please include a description of the problem, when and where you bought the product, your receipt/order number and your contact details so we can keep you fully informed.

7. PRICING

7.1  From time to time we will have to change the prices of items. This will not affect the status of confirmed orders and in this case you will only pay the price contained in your order confirmation. If the prices of unconfirmed orders change, we will let you know and give you the option of cancelling the order. If the price of your order item/s drop prior to receipt of your order please contact us and we will gladly credit or refund any price differential to your account.

8. ABOUT THESE TERMS

8.1  These terms came into force on the 01/07/13 and apply to all orders made after 0000hrs on that day.

8.2  For Health & Safety reasons we do not operate a ‘Try Before You Buy Policy’, goods that have been opened cannot be returned unless they are defective or not as described. If, in the case of e-Liquids for example, we cannot issue a credit, refund or exchange should you do not like the taste of the supplied item, taste being a subjective issue.

The analogy would be similar to having a bite out of a jam donut and expecting the vendor to exchange it for a chocolate one because you do not like raspberry jam or for example you just wrongly specified an item and received a Round drip tip instead of a Flat one. We will do our best to accommodate all problems but we do expect our valued customers to understand our stance on this.

8.2  These terms do not affect your statutory rights relating to faulty or misdescribed goods (section 3) or your right to cancel orders under Distance Selling Regulations (section 5). If you want more information on these rights, they are available from your local Trading Standards Department or Citizens Advice Bureau.

MyCiggy ®  is a Registered Trademark